Privacy Policy

This Privacy Policy explains how Flexell Company collects, uses, stores, and protects personal data across Flexell Business, Flexell Shopping, Flexell Delivery, and Flexell POS services.

1. Data We Collect

Account information such as names, phone numbers, email addresses, and login credentials.
Business and transaction information required to process operations in the platform.
Device and technical data such as browser type, app version, IP address, and activity logs.
Location data where required for delivery and route-related features.

2. How We Use Data

To provide, secure, and improve Flexell services.
To authenticate users and prevent fraud or misuse.
To support deliveries, notifications, and account management.
To comply with legal and regulatory obligations.

3. Legal Basis and Consent

By using Flexell services, users agree to this policy. Where required, Flexell requests consent before processing specific data types such as precise location or optional analytics.

4. Data Sharing

Flexell may share data only when necessary with trusted service providers, partner services, or legal authorities where required by law. Flexell does not sell personal data.

5. Data Retention and Security

Data is retained only for as long as required for operations, support, legal compliance, and dispute handling. Flexell applies reasonable technical and organizational safeguards to protect user information.

6. User Rights

Request access to personal data held by Flexell.
Request correction of inaccurate data.
Request deletion where legally permissible.
Object to certain processing activities.

7. Contact

Privacy requests can be sent to support@flexell.co.tz or by calling +255 782 001 469.

Sera ya Faragha

Sera hii ya Faragha inaeleza jinsi Flexell Company inavyokusanya, kutumia, kuhifadhi, na kulinda data binafsi kwenye huduma za Flexell Business, Flexell Shopping, Flexell Delivery, na Flexell POS.

1. Data Tunazokusanya

Taarifa za akaunti kama majina, namba za simu, barua pepe, na taarifa za kuingia.
Taarifa za biashara na miamala zinazohitajika kuendesha shughuli ndani ya jukwaa.
Taarifa za kifaa na kiufundi kama aina ya browser, toleo la app, IP address, na activity logs.
Taarifa za eneo pale inapohitajika kwa vipengele vya usafirishaji na njia.

2. Jinsi Tunavyotumia Data

Kutoa, kulinda, na kuboresha huduma za Flexell.
Kuthibitisha watumiaji na kuzuia udanganyifu au matumizi mabaya.
Kusaidia usafirishaji, arifa, na usimamizi wa akaunti.
Kutii matakwa ya sheria na kanuni.

3. Msingi wa Kisheria na Ridhaa

Kwa kutumia huduma za Flexell, mtumiaji anakubali sera hii. Pale inapohitajika, Flexell itaomba ridhaa kabla ya kuchakata baadhi ya aina za data kama eneo sahihi au uchambuzi wa hiari.

4. Kushirikisha Data

Flexell inaweza kushirikisha data tu pale inapohitajika na watoa huduma wanaoaminika, washirika wa huduma, au mamlaka za kisheria pale sheria inapotaka. Flexell haiuzi data binafsi.

5. Uhifadhi wa Data na Usalama

Data huhifadhiwa kwa muda unaohitajika kwa uendeshaji wa huduma, msaada, utii wa sheria, na kushughulikia migogoro. Flexell hutumia ulinzi wa kiufundi na kiutawala unaofaa kulinda taarifa za watumiaji.

6. Haki za Mtumiaji

Kuomba kuona data binafsi iliyohifadhiwa na Flexell.
Kuomba marekebisho ya data isiyo sahihi.
Kuomba kufutwa kwa data pale sheria inaporuhusu.
Kupinga baadhi ya michakato ya uchakataji wa data.

7. Mawasiliano

Maombi ya faragha yanaweza kutumwa kupitia support@flexell.co.tz au kupiga simu +255 782 001 469.